Mission
Our aim is to become an active partner in your quest for achieving increased profitability and streamlining productivity, by assisting you with proper risk management.
This we achieve by drawing on our extensive knowledge and understanding of the Hotel Industries' security needs and problems. Our approach is centered around the client's specific needs for personal or estate protection. We strive to achieve peace of mind for the client as far as their security needs are concerned.
Profiles
Herman Kresfelder
Managing Director & Founding Member
Herman has more than 21 years experience in the South African security industry. His background includes National Key Point Security, Special Forces training and the hospitality industry. He is also the proud recipient of academic colours for his studies in Human Resources Management.
Mike FitzGerald
Founding Member & Hospitality Consultant
Mike has over 36 years practical experience in the Hospitality Industry from his initial Hotel Management Training in Ireland and London, to his 28 years to date in Southern Africa. He has held a diversity of Management positions in the Industry, from line management at operations level to corporate director.
Risk Management Services
Our Risk Control Program is aimed at eliminating the cause of risk events and reducing the consequences of risk events when they do occur.
Risk Monitoring:
Classic management theory tells us that "what cannot be measured, cannot be managed". It is as a result of this theory that the actions in the risk monitoring area of risk management take place.
Our objective:
To provide our clients with information which will enable them to make risk related decisions and to monitor the effects of those decisions.
The above is achieved by means of:
1. Loss Statistics:
Detailed information is gathered of risk events, which have occurred. From this information, trends regarding types of loss, classes of equipment damaged, causes of loss and other pertinent data can be extracted to allow planning and decision making in the risk management process. This is the best –input area to act as a starting point for risk assessment, which is also critical in this process.
2. Executive Information:
Designed to provide a summary of data collected from loss statistics, which is needed to initiate action or monitor results.
3. Key Performance Indicators:
It is essential that goals and targets be set; which obviously cover the reduction of total cost of risk in one form or another.
Development and Equity enforcement Programme
At 5 Star Security Services we are acutely aware of our responsibility to ensure that the company stay on track and keep up with the national effort to uplift our fellow citizens and colleagues. We are also currently seeking more Black, Indian and Coloured investors and partners to join us in our fast growing venture. At this point in time more that 95% of our personnel come from the previously disadvantaged communities.
Through training programmes we empowered these individuals to be all they can be and so much more.