- All arrivals
- Camera system reports
- Key control and procedures
- Staff access control and body searches
- Discreet two-way radio communication
- Guest relations, questions and complaints
- Parking areas of visitors, guests and staff
- Securing conventions, conferences, high-value items
- Reporting flawed hotel procedures to hotel management
- Administrative areas, bars & restaurants - where cash takings are held
- Static guards
- Roaming patrols
- Access control
Five Star Hotel Security Services
Hospitality is not a single commodity but a perception, based on the total experience.
After a visit, you may feel you had fun, or it was a fantastic outing, or the visit was most enjoyable. You will only leave the facility with this impression if all your expectations were met and nothing happened to spoil your experience.
The difficult part of the industry is maintaining the quality of service to, and experience of the Guest during the duration of their total stay. Guests normally stay longer on the premises of a facility within the Hospitality Industry than on the premises of any other business. The positive total experience of a Guest rests therefore not with one person in the facility, but with all personnel, right from the cleaner and senior Management to the security personnel.
Five Star Hotel Security Operatives (Security Personnel) are not only trained in general protection duties, they have also been specifically equipped with the skills required to contribute positively towards the Hotel Guestís total experience whilst fulfilling their protection duties. The fact that the Operative is generally the first and last person meeting and bidding farewell to the Guest at the main entrance makes it vital that the first and last impression be a positive experience. Our Operatives are trained and regularly appraised through Standard Operating Procedure (SOPís) Manuals/Standards of Performance, which have been written and compiled specifically for the Hotel Industry by a Hotelier, a first in South Africa!